IMPORTANT: If you, or anyone in your household display any potential Coronavirus symptoms, or you have been advised to self-isolate, please do not visit us.

The health and welfare of our staff and customers is our absolute top priority, which is why we have introduced Smiths STAY SAFE. This is a set of guidelines designed to keep both our staff and customers safe from COVID-19 while still providing the same high levels of customer service that we pride ourselves on.


Smiths STAY SAFE Explained

Please Make An Appointment

As always, you will receive a warm welcome when you visit one of our dealerships. However, to help us manage the number of people inside our buildings we are asking all customers to only visit us if they have made an appointment to do so - This applies to all departments. Not only will this help maintain social distancing as required by the Government, it will also reduce the amount of time you will need to spending waiting.

You can make an appointment by visiting the contact us page on our website, selecting your dealership of choice, and then completing the online form or contacting us by phone.

Remain at Least 2-Metres Apart

In line with current Government advice, we are asking all customers and staff to remain at least 2-metres apart from each other wherever possible. To help you with this we have placed markings on the the floors showing this safe distance, any test drives will be unaccompanied.

We ask that no more than two people per household enter our buildings to reduce the total number of individuals inside at any one time. Children must remain close to their parent or guardian at all times.

For the ultimate social distancing, our sales departments are able to offer online video or telephone consultations so you don't need to visit the showroom if you don't wish to do so.

Mask Wearing/Face-Coverings

From Friday 24th July, it is law for customers visiting retail outlets in England - including car dealerships - to wear a mask/face-covering. Failure to comply with the law could result in a fine of up to £100.

We are therefore asking customers visiting us after this date to wear a face-covering while they are visiting us, to protect both our staff and other customers. Please don't be offended if a member of our team asks you to put on a face-covering if you are not wearing one.

More Cleaning, More Often

Cleaning regimes have been increased, with surfaces being cleaned down regularly throughout the day and items used by multiple people (for example credit card machines) being cleaned after each use.

We fit protective coverings to the seats, steering wheels, and gear lever of your vehicle while it's with us, and the main touch-points will be cleaned with a sanitising product before you collect it for added peace-of-mind.

The main touch-points of showroom display vehicles, used vehicle, courtesy vehicles, and demonstrators will be cleaned with a sanitising product between customers.

Working in the Safest Way

Our staff have been provided with guidance on the safest way to carry out their job roles, as well as being reminded they must strictly adhere to advice on self-isolation if required.

You will find that the way we do things is a little different when you visit us. We ask that you follow the information provided to you on signage and by our staff to help keep everyone safe.

Our processes are reviewed regularly to ensure they are following the latest Government advice. A copy of the COVID-19 Processes & Procedures Document that we have provided to our staff can be downloaded here.


Frequently Asked Questions

Are your dealerships open?

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Yes, all our dealerships are open as normal offering all our usual services. You can find our opening hours on the contact us page.

We know that not everyone is ready to return to how things were, which is why we are now able to arrange online video consultations, send you bespoke videos of the vehicle you are looking to buy, and all of our new and used car stock can be viewed on our website and reserved online for £99 with safe click and collect or home delivery options available.

Do I need an appointment before I visit?

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We are asking all customers to book an appointment before they visit us. This allows us to manage the number of people in our buildings at any one time so that social distancing can be maintained. If you would like book an appointment, you can do so by telephone or via our website

Am I able to have a test drive?

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Yes, you're able to take a test drive if you provide us with a valid UK/EU driving licence and meet our insurance criteria. To maintain social distancing, you will not be accompanied by a member of staff during your test drive.

For added peace-of-mind, the key touchpoints of our vehicles are sanitised before each test drives.

What measures are in place to ensure your showrooms are safe for me to visit?

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We’ve taken careful note of the guidelines issued by The Government and our showrooms have now implemented both physical and procedural changes to make our showrooms as safe as possible for your visit. Physical changes include adding signage to remind people to adhere to social distancing rules. Process updates include regular sanitisation and updated procedures for face-to-face interactions such as reviewing documents with your sales executive.

Do I need to wear a face-covering when I visit?

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Yes. From Friday 24th July 2020 it is the law in England that any customer visiting a retail outlet (which includes car dealerships) must wear a face-covering. This it to help protect both our staff and other customers. Failure to wear a face-covering inside our dealership is against the law and could result in you being fined up to £100.

My vehicle's MOT is about to expire, what should I do?

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Where the MOT expires between 30th March 2020 and 31st July 2020, The Government is automatically extending the validity of your current MOT certificate for 6 months. If your MOT expires before or after these dates, you will need to have an MOT carried out as normal to be able to drive your vehicle legally.

Where an MOT extension has been applied, The Government has made clear that it remains your responsibility to ensure your vehicle is safe and roadworthy - You can be fined up to £2,500 and get three penalty points for driving a vehicle in a dangerous condition. You may decide the easiest way to ensure your vehicle is safe to drive is to have an MOT carried out when it was originally due. More details about the extension can be found on the Government website.

My vehicle needs an MOT or service but I am shielding or not comfortable visiting a dealership, what should I do?

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In these circumstances please contact our service teams who will be able to advise you of the options available.

My vehicle won't start / cannot be driven / has a warning light. What should I do?

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If you have a warning light showing or have a safety concern regarding the vehicle, you should stop using the vehicle immediately and contact your roadside assistance provider. The vehicle will then be recovered to us if required and we will attempt to repair it as normal.

Roadside Assistance Contact Numbers

Dacia: 0800 051 2251

Hyundai: 0800 980 2733

Nissan: 0330 123 1231

Renault: 0800 085 8005

Vauxhall: 0800 55 33 88

If you vehicle is out of warranty and/or no longer covered by manufacturer roadside assistance, the RAC are able to offer a kerbside membership package or "pay-on-use" service giving immediate cover and support. (Please note: charges will apply).

Will a courtesy vehicle be provided if my vehicle is at the dealership for maintenance or repair?

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We have a limited supply and these are available on a first-come-first-served basis. If it is not essential that you have a courtesy vehicle, please consider not booking one so it is available for others, such as key workers or vulnerable individuals.