Updated Monday 12th April 2021
With the Government allowing all retail premises in England to re-open from Monday 12th April 2021, our sales showrooms and used car display areas are open again to the public, following our Smiths STAY SAFE COVID-secure protocols (see below for more details).
The health and welfare of our staff and customers is our absolute top priority, which is why we have introduced Smiths STAY SAFE. This is a set of guidelines designed to reduce the risk from COVID-19 for both our staff and customers while still providing the same high levels of customer service that we pride ourselves on.
We realise you may not feel comfortable visiting our dealership at the moment, but you may still want to upgrade your vehicle. We're making use of technology to allow you to purchase your next vehicle from the comfort of your own home.
You can contact us by phone, email, website contact form and live chat. If you'd like to speak to a member of our sales team face-to-face to discuss your requirements, we can arrange a video appointment with you. We can send you a video tour of the vehicle you're interested in and if the vehicle is in stock with us you can reserve it online for just £99.
Once you've made a purchase it can be delivered to your home or you can collect it from us with minimal contact from our team, again we will make use of technology to ensure you still get a high-quality handover experience.
As always, you will receive a warm welcome when you visit one of our dealerships. However, to help us manage the number of people inside our buildings we are asking customers to to make an appointment before they visit us - This applies to all departments. Not only will this help maintain social distancing as required by the Government, it will also reduce the amount of time you will need to spend waiting.
You can make an appointment by visiting the contact us page on our website, selecting your dealership of choice, and then completing the online form or contacting us by phone.
In line with current Government advice, we are asking all customers and staff to remain at least 2-metres apart from each other wherever possible. To help you with this we have placed markings on the the floors showing this safe distance, any test drives will be unaccompanied.
For the ultimate social distancing, our sales departments are able to offer online video or telephone consultations so you don't need to visit the showroom if you don't wish to do so.
It is law for customers visiting retail outlets in England - including car dealerships - to wear a mask/face-covering. Failure to comply with the law could result in a fine of up to £100.
We are therefore asking customers visiting us a to wear a face-covering while they are with us, to protect both our staff and other customers. Please don't be offended if a member of our team asks you to put on a face-covering if you are not wearing one.
For your protection, our staff will also be wearing face coverings when they are in customer-facing areas of the business in-line with current Government guidance.
Cleaning regimes have been increased, with surfaces being cleaned down regularly throughout the day and items used by multiple people (for example credit card machines) being cleaned after each use.
We fit protective coverings to the seats, steering wheels, and gear lever of your vehicle while it's with us, and the main touch-points will be cleaned with a sanitising product before you collect it for added peace-of-mind.
The main touch-points of showroom display vehicles, used vehicle, courtesy vehicles, and demonstrators will be cleaned with a sanitising product between customers.
Our staff have been provided with guidance on the safest way to carry out their job roles, as well as being reminded they must strictly adhere to advice on self-isolation if required.
You will find that the way we do things is a little different when you visit us. We ask that you follow the information provided to you on signage and by our staff to help keep everyone safe.
Our processes are reviewed regularly to ensure they are following the latest Government advice. A copy of the COVID-19 Processes & Procedures Document that we have provided to our staff can be downloaded here.
Yes, all our dealerships are open as normal offering all our usual services. You can find our opening hours on the contact us page.
We know that not everyone is ready to return to how things were, which is why we are now able to arrange online video consultations, send you bespoke videos of the vehicle you are looking to buy, and all of our new and used car stock can be viewed on our website and reserved online for £99 with safe click and collect or home delivery options available.
We are asking all customers to book an appointment before they visit us. This allows us to manage the number of people in our buildings at any one time so that social distancing can be maintained. If you would like book an appointment, you can do so by telephone or via our website.
Yes, you're able to take a test drive if you provide us with a valid UK/EU driving licence and meet our insurance criteria. To maintain social distancing, you will not be accompanied by a member of staff during your test drive.
For added peace-of-mind, the key touchpoints of our vehicles are sanitised before each test drives.
We’ve taken careful note of the guidelines issued by The Government and our showrooms have now implemented both physical and procedural changes to make our showrooms as safe as possible for your visit. Physical changes include adding signage to remind people to adhere to social distancing rules. Process updates include regular sanitisation and updated procedures for face-to-face interactions such as reviewing documents with your sales executive.
Yes. From Friday 24th July 2020 it is the law in England that any customer visiting a retail outlet (which includes car dealerships) must wear a face-covering. This it to help protect both our staff and other customers. Failure to wear a face-covering inside our dealership is against the law and could result in you being fined up to £100.
We have a limited supply or courtesy vehicles and they are available on a first-come-first-served basis. If it is not essential that you have a courtesy vehicle, please consider not booking one so it is available for others, such as key workers or vulnerable individuals.