Updated Tuesday 5th January 2021
The introduction of a further National Lockdown in England means we have had to make some changes to the way our business operates. Vehicle repair and MOT services are classified as essential by the Government; therefore, our service departments remain open. Our sales showroom must close but our sales teams are available online and by phone and we are operating a ‘click and collect’ service. Full details of these changes are outlined below.
Our teams in all departments remain on hand to assist you. Please click here to contact us.
Service Departments & Accident Repair
Our service departments and accident repair centre are classified as essential services and will continue to operate in line with COVID-Secure guidelines. That means if your vehicle requires a service, maintenance, MOT, or repair our team will be available to assist you.
You can contact us in the normal ways to book an appointment. If you already have an appointment booked with us, this will go ahead as normal.
Our parts departments, including our trade parts delivery service, will also remain open and our teams will be on hand to assist you.
Parts purchased from one of our dealerships will be on a click and collect basis only, please contact us to make your purchase before travelling to the dealership to collect.
For the duration of the lockdown period showrooms have to be closed to the public. However, our sales teams are contactable during our normal opening hours and we've made it as easy as possible for you to make a purchase from the comfort of your home:
If you currently have a vehicle on order with us, we are not anticipating any delays and our team will be in touch with any updates.
The health and welfare of our staff and customers is our absolute top priority, which is why we have introduced Smiths STAY SAFE. This is a set of guidelines designed to reduce the risk from COVID-19 for both our staff and customers while still providing the same high levels of customer service that we pride ourselves on.
We realise you may not feel comfortable visiting our dealership at the moment, but you may still want to upgrade your vehicle. We're making use of technology to allow you to purchase your next vehicle from the comfort of your own home.
You can contact us by phone, email, website contact form and live chat. If you'd like to speak to a member of our sales team face-to-face to discuss your requirements, we can arrange a video appointment with you. We can send you a video tour of the vehicle you're interested in and if the vehicle is in stock with us you can reserve it online for just £99.
Once you've made a purchase it can be delivered to your home or you can collect it from us with minimal contact from our team, again we will make use of technology to ensure you still get a high-quality handover experience.
As always, you will receive a warm welcome when you visit one of our dealerships. However, to help us manage the number of people inside our buildings we are asking customers to to make an appointment before they visit us - This applies to all departments. Not only will this help maintain social distancing as required by the Government, it will also reduce the amount of time you will need to spend waiting.
You can make an appointment by visiting the contact us page on our website, selecting your dealership of choice, and then completing the online form or contacting us by phone.
In line with current Government advice, we are asking all customers and staff to remain at least 2-metres apart from each other wherever possible. To help you with this we have placed markings on the the floors showing this safe distance, any test drives will be unaccompanied.
For the ultimate social distancing, our sales departments are able to offer online video or telephone consultations so you don't need to visit the showroom if you don't wish to do so.
From Friday 24th July, it is law for customers visiting retail outlets in England - including car dealerships - to wear a mask/face-covering. Failure to comply with the law could result in a fine of up to £100.
We are therefore asking customers visiting us a to wear a face-covering while they are with us, to protect both our staff and other customers. Please don't be offended if a member of our team asks you to put on a face-covering if you are not wearing one.
For your protection, our staff will also be wearing face coverings when they are in customer-facing areas of the business in-line with current Government guidance.
Cleaning regimes have been increased, with surfaces being cleaned down regularly throughout the day and items used by multiple people (for example credit card machines) being cleaned after each use.
We fit protective coverings to the seats, steering wheels, and gear lever of your vehicle while it's with us, and the main touch-points will be cleaned with a sanitising product before you collect it for added peace-of-mind.
The main touch-points of showroom display vehicles, used vehicle, courtesy vehicles, and demonstrators will be cleaned with a sanitising product between customers.
Our staff have been provided with guidance on the safest way to carry out their job roles, as well as being reminded they must strictly adhere to advice on self-isolation if required.
You will find that the way we do things is a little different when you visit us. We ask that you follow the information provided to you on signage and by our staff to help keep everyone safe.
Our processes are reviewed regularly to ensure they are following the latest Government advice. A copy of the COVID-19 Processes & Procedures Document that we have provided to our staff can be downloaded here.
Our service, parts (trade deliveries and click & collect), and accident repair departments are all operating as normal as they are classed as 'essential services' by The Government.
Our sales departments will be operating a remote service during the lockdown period as sales showrooms must close to the public. This means you can purchase a new or used vehicle from us online or phone/email/video conference. Click here to contact us.
We are asking all customers to book an appointment before they visit us. This allows us to manage the number of people in our buildings at any one time so that social distancing can be maintained. If you would like book an appointment, you can do so by telephone or via our website.
Unfortunately, while lockdown restrictions remain in place, we are unable to offer test drives.
We are offering ‘click and collect’ service so you can safely and legally collect your purchase from one of our dealerships. We’ll be following our COVID-Secure Smiths STAY SAFE processes and making use of technology to reduce contact between you and our team, while still giving you a great handover experience. Home delivery is also available, please ask our team for details.
We’ve taken careful note of the guidelines issued by The Government and our showrooms have now implemented both physical and procedural changes to make our showrooms as safe as possible for your visit. Physical changes include adding signage to remind people to adhere to social distancing rules. Process updates include regular sanitisation and updated procedures for face-to-face interactions such as reviewing documents with your sales executive.
Yes. From Friday 24th July 2020 it is the law in England that any customer visiting a retail outlet (which includes car dealerships) must wear a face-covering. This it to help protect both our staff and other customers. Failure to wear a face-covering inside our dealership is against the law and could result in you being fined up to £100.
Where the MOT expires between 30th March 2020 and 31st July 2020, The Government is automatically extending the validity of your current MOT certificate for 6 months. If your MOT expires before or after these dates, you will need to have an MOT carried out as normal to be able to drive your vehicle legally.
Where an MOT extension has been applied, The Government has made clear that it remains your responsibility to ensure your vehicle is safe and roadworthy - You can be fined up to £2,500 and get three penalty points for driving a vehicle in a dangerous condition. You may decide the easiest way to ensure your vehicle is safe to drive is to have an MOT carried out when it was originally due. More details about the extension can be found on the Government website.
If you have a warning light showing or have a safety concern regarding the vehicle, you should stop using the vehicle immediately and contact your roadside assistance provider. The vehicle will then be recovered to us if required and we will attempt to repair it as normal.
Roadside Assistance Contact Numbers
Dacia: 0800 051 2251
Hyundai: 0800 980 2733
Nissan: 0330 123 1231
Renault: 0800 085 8005
Vauxhall: 0800 55 33 88
If you vehicle is out of warranty and/or no longer covered by manufacturer roadside assistance, the RAC are able to offer a kerbside membership package or "pay-on-use" service giving immediate cover and support. (Please note: charges will apply).
We have a limited supply and these are available on a first-come-first-served basis. If it is not essential that you have a courtesy vehicle, please consider not booking one so it is available for others, such as key workers or vulnerable individuals.