Smiths Renault Named as a ‘Driver Power – Dealer of Excellence’

We are pleased to announce that our Peterborough Renault dealership has been named as a ‘Driver Power – Dealer of Excellence’.

Smiths Renault Peterborough is one of 16 dealerships nationwide to be awarded the coveted accolade in the ‘Driver Power – Dealer of Excellence’ programme that is hosted by Renault UK and the UK’s biggest-selling motoring magazine, Auto Express.

Smiths Renault was nominated for the award in February after it performed strongly in Renault UK’s in-house Customer Satisfaction measures. Together with 22 other nominated dealerships, Smiths Renaultwas then subject to an in-depth independent customer care evaluation by Driver Power. Focusing on the results of an extensive customer satisfaction survey, the findings by Driver Power confirmed that the dealership was delivering a level of service that verified it as a ‘Driver Power – Dealer of Excellence’.

Mark CraigofSmiths Renaultwas presented with the coveted award by Paul Flanagan, Renault UK, Managing Director, at the carmaker’s mid-year national dealer conference in June.

Mark Craig, Director at Smiths Renault Peterborough said: “We are delighted to receive this award and it recognises how we strive to provide our customers with a first-class experience every time they have contact with our dealership.

“To just be nominated for the award is a fantastic achievement and it’s reassuring to know that our team has been voted amongst the best of the best by such a respected organisation as Driver Power and has been judged to exceed their exacting standards. We certainly won’t be resting on our laurels though, and with the launch of the All-New Megane only weeks away, we are looking forward to providing our customers with an even better experience.”

Congratulating the dealership, Renault UK’s Mark Crockett, Director of Total Customer Experience, said: “Smiths Renault can feel very proud with its performance. Our commitment to improving quality and standards across the board has never been higher, and we established this unique partnership and initiative with Auto Express and Driver Power to offer customers a transparent, independent verification of the customer experience our Dealer partners are delivering. Customers of Smiths Renaultcan rest assured that they will receive the very best service and their motoring requirements are in the safest of hands.”

Established earlier this year by Renault UK and Auto Express magazine, the Driver Power Dealer of Excellence programme is an accreditation programme that seeks to identify, recognise and reward automotive dealerships that provide excellent customer service. It is backed by the expertise of more than a decade of conducting the annual Driver Power Survey, the UK’s largest independent automotive satisfaction study.

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Company Info

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Reg Office: Sturrock Way, Bretton, Peterborough, PE3 8YL

Reg. Company Number: 359860

VAT Reg. No. 120617216

Financial Disclosure

F.P. Smith Holdings (Newark Avenue) Limited, F.P. Smith Holdings (Ilkeston) Ltd, and F.P. Smith Motors Ltd are Appointed Representatives of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows F.P. Smith Holdings (Newark Avenue) Limited, F.P. Smith Holdings (Ilkeston) Ltd, and F.P. Smith Motors Ltd to act as a credit broker, not as a lender, for the introduction to a limited number of lenders and to act as an agent on behalf of the insurer for insurance distribution activities only.

We can introduce you to a selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. An introduction to a lender does not amount to independent financial advice and we act as their agent for this introduction. Our approach for a new car purchase is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next best offer of finance for you. Our aim is to secure the best deal you are eligible for from our panel of lenders. Lenders may pay a fixed commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow.

Different lenders may pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over. Guarantees may be required.

In the event of disputes we are unable to resolve the Retail Motor Industry Federation (RMI) National Conciliation Service will offer free impartial advice and when appropriate an Alternative Dispute Resolution (ADR) service that we are fully committed to. For further information you can visit their website at www.nationalconciliationservice.co.uk or call 01788 538317.

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Smiths Renault Named as a ‘Driver Power – Dealer of Excellence’