We are pleased to announce that our Peterborough Renault dealership has been named as a ‘Driver Power – Dealer of Excellence’.
Smiths Renault Peterborough is one of 16 dealerships nationwide to be awarded the coveted accolade in the ‘Driver Power – Dealer of Excellence’ programme that is hosted by Renault UK and the UK’s biggest-selling motoring magazine, Auto Express.
Smiths Renault was nominated for the award in February after it performed strongly in Renault UK’s in-house Customer Satisfaction measures. Together with 22 other nominated dealerships, Smiths Renaultwas then subject to an in-depth independent customer care evaluation by Driver Power. Focusing on the results of an extensive customer satisfaction survey, the findings by Driver Power confirmed that the dealership was delivering a level of service that verified it as a ‘Driver Power – Dealer of Excellence’.
Mark CraigofSmiths Renaultwas presented with the coveted award by Paul Flanagan, Renault UK, Managing Director, at the carmaker’s mid-year national dealer conference in June.
Mark Craig, Director at Smiths Renault Peterborough said: “We are delighted to receive this award and it recognises how we strive to provide our customers with a first-class experience every time they have contact with our dealership.
“To just be nominated for the award is a fantastic achievement and it’s reassuring to know that our team has been voted amongst the best of the best by such a respected organisation as Driver Power and has been judged to exceed their exacting standards. We certainly won’t be resting on our laurels though, and with the launch of the All-New Megane only weeks away, we are looking forward to providing our customers with an even better experience.”
Congratulating the dealership, Renault UK’s Mark Crockett, Director of Total Customer Experience, said: “Smiths Renault can feel very proud with its performance. Our commitment to improving quality and standards across the board has never been higher, and we established this unique partnership and initiative with Auto Express and Driver Power to offer customers a transparent, independent verification of the customer experience our Dealer partners are delivering. Customers of Smiths Renaultcan rest assured that they will receive the very best service and their motoring requirements are in the safest of hands.”
Established earlier this year by Renault UK and Auto Express magazine,
the Driver Power Dealer of Excellence programme is an accreditation
programme that seeks to identify, recognise and reward automotive
dealerships that provide excellent customer service. It is backed by the
expertise of more than a decade of conducting the annual Driver Power
Survey, the UK’s largest independent automotive satisfaction study.