Here at Smiths of Ilkeston, the sales team promise a warm and welcoming approach, whether it may be a new or used vehicle, the Vauxhall sales team focus on ensuring that you receive the best possible experience and join you on your car buying journey. If you are looking for a no-pressure environment then you have come to the right place.
From MOT’s to oil changes our Vauxhall service department is at the ready to help resolve your car’s needs. Communication is something that the service department pride themselves on, and they ensure that you are kept informed every step of the way. From initial price enquiry, to any repairs that need to be made, we ensure that you know exactly what is going on so no nasty surprises or hidden charges can be expected. If any additional work does need to be carried out on your vehicle, our service department will make sure they contact you for your authorisation and you are aware of what is going on. Full quotation is always given at the start of your visit with us and our trained advisors will always break this down so you understand what the costs are.
Our Vauxhall parts department is at hand to deal with any parts enquiries you may have. They can offer guidance when purchasing parts from over the counter in the dealership, and with them accepting cash, card or over the phone payments purchasing your desired part couldn’t be easier. Our parts department has a wide variety of different items available to purchase from consumable products such as motor oil, antifreeze and brake fluid to your car’s accessories such as seat covers and floor mats.
When your car is in with our service department and it may need any additional parts, our parts department is at hand to help supply the technicians with items they need and to ensure when your car is with us, the process is as smooth as possible.
Our technicians have been trained to become Vauxhall approved technicians in order to execute high quality service and repairs. The workshop allows our technicians to have access to the latest tools, equipment and genuine Vauxhall parts for looking after your vehicle. The latest diagnostic equipment is at the technician’s fingertips so you can be rest assured your vehicle is in the safest of hands. Our technicians strive on being efficient in sourcing any problems and repairing them to the highest of quality.